Steam has released a new update for their service today, it describes an important topic of: Refunds.
Steam for all its years of operation has been very reluctant to issue any kind of refunds. Some countries have forced those through their consumer rights and sales laws (within European Union region, especially Germany and Luxembourg) consumers were guaranteed returns, whereas anywhere else returns and refunds were rare and case on case basis.
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it.
It doesn’t matter.
It is a very nice move from Steam to finally officially address this issue. Especially in the recent events of both Origin (EA) and GOG.com stores both allowed for returns of items under specific conditions.
Steam still reserves the rights to reject refunds if few conditions are not met. Those include:
- Games that have less than 2 hours played can be refunded;
- DLC’s cannot be used;
- In-game purchases can be refunded up to 48 hours of purchase;
- Pre-purchases can be refunded anytime before application releases and up to 14 days after release;
- If you were VAC banned, no refund will be made;
- No refunds on Movies, and Gifts;
- No refunds will be made for items bought outside of Steam;
Steam will monitor refunds, and if they decide you are abusing the system, they will no longer offer it to the abusers.
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
Refunds are requested through: help.steampowered.com
For discussion please visit our forums.